1. Our Commitment
At Infinity Learning, we believe that clear payment arrangements are an important part of a trustworthy learning experience.
This policy explains the payment, cancellation, missed-lesson and refund procedures for our online and home tuition services.
Any tuition-specific terms confirmed in writing must be consistent with applicable consumer rights.
2. Free Trial Class
Every new student is eligible for one free introductory trial class for their initial tuition arrangement.
The trial allows parents and students to evaluate the teaching approach before confirming regular tuition.
There is no tuition charge for the free trial.
If parents choose not to proceed after the trial, no regular tuition fee becomes payable solely because they attended it.
3. Online Tuition Payment Schedule
Online tuition is billed monthly in advance.
Before payment, parents will receive confirmation of:
- Monthly tuition amount
- Currency
- Agreed number or frequency of lessons
- Lesson duration
- Tuition period
- Payment deadline
- Official payment instructions
Fees for the upcoming billing period must be paid according to the agreed invoice before regular lessons commence, unless Infinity Learning authorises a different arrangement.
4. Official Company Payments
Online tuition payments must be made to Infinity Learning's verified company bank account or another payment method expressly authorised by the company.
Parents must not pay online tutors directly.
Infinity Learning will provide official payment instructions through its authorised communication channels.
Important payment security advice:
If anyone asks you to transfer an online tuition payment to a personal account, an unexpected bank account or an unfamiliar payment link, contact Infinity Learning directly before proceeding.
Official contact: +92 339 8041190
5. International Payments
For international tuition, the agreed currency and payable amount will be stated before payment.
Parents are responsible for ensuring the correct amount reaches the designated account according to the agreed invoice.
Bank transfer fees and currency conversion costs should be disclosed and agreed before payment where they affect the amount payable.
Any charges or deductions will be handled according to the agreed invoice terms and applicable law.
6. Payment Verification
After transferring a tuition fee, parents may be asked to provide a transaction reference or payment confirmation.
A payment is considered verified only after Infinity Learning confirms that the funds have been received.
A screenshot or transfer receipt alone does not establish final receipt of funds.
Once verified, the payment will be recorded against the relevant tuition account.
7. Parent-Requested Lesson Cancellation
Parents should inform Infinity Learning as early as reasonably possible if a student cannot attend a scheduled online lesson.
Cancellation notice: At least 24 hours before the scheduled lesson.
Where adequate notice is given, the affected lesson may be rescheduled subject to tutor availability.
Late cancellations and missed lessons will be handled according to the agreed enrolment terms and the circumstances involved.
Any policy allowing a lesson to be charged despite non-attendance must be clearly disclosed before enrolment and remain consistent with applicable consumer protections.
8. Tutor-Requested Cancellation
If an assigned online tutor cannot conduct a scheduled lesson, Infinity Learning will work to arrange an appropriate alternative.
Depending on the circumstances, this may include:
- Rescheduling the lesson
- Providing another suitable tutor
- Crediting the missed lesson
- Refunding the value of an undelivered lesson where appropriate
Parents should not lose an entitled paid lesson solely because of a tutor's unavailability.
9. Changing an Online Tutor
If a parent believes the current tutor is unsuitable, they should contact Infinity Learning to explain their concerns.
We will review the situation and discuss available options.
A replacement may be arranged where a suitable tutor is available.
Tutor changes do not automatically restart the billing period or the student's eligibility for a free introductory trial.
10. Withdrawal From Online Tuition
Parents may request to discontinue tuition by contacting Infinity Learning.
The request should identify the student or tuition reference and the intended withdrawal date.
Where tuition has been paid in advance, we will review:
- Lessons already delivered
- Lessons cancelled or missed
- Unused prepaid lessons
- Any agreed and lawful cancellation terms
- Any applicable consumer rights
Approach: Eligible unused prepaid lessons will be refunded or credited using the actual agreed tuition value, after taking account of lessons already delivered and any lawful deductions.
11. Refund Requests
Refund requests should be sent to contact@infinitylearningpk.com (opens in a new tab).
Parents should include:
- Parent name
- Student or tuition reference
- Relevant billing period
- Reason for the request
- Payment reference where available
Infinity Learning may request reasonable verification before processing a refund.
Approved refunds should ordinarily be returned through an appropriate verified payment route.
Refund processing times may vary according to banking arrangements, destination country and payment provider.
12. Changes to Fees
Any proposed change to regular tuition fees will be communicated before it applies.
Parents will have an opportunity to review the revised terms before the next billing period.
Fees already agreed and paid for a billing period will not be changed retrospectively, except where a lawful adjustment has been separately agreed.
13. Home Tuition Payments
Home tuition is a separate placement-based service available in Faisalabad and Lahore.
Following placement, parents and tutors ordinarily manage recurring tuition payments directly.
Infinity Learning is not automatically responsible for collecting or holding subsequent home tuition payments.
Any initial placement-related fees, commissions or obligations will be explained to the relevant parties before confirmation.
Concerns about the initial matching or placement service should be directed to Infinity Learning.
14. Disputes and Payment Concerns
If a parent believes an invoice is inaccurate or a payment has been misapplied, they should contact Infinity Learning promptly.
We will review the available payment records and tuition arrangements.
Parents should not send additional funds to resolve an unexpected payment discrepancy without first verifying the instructions through an official channel.
15. Applicable Rights
Nothing in this policy removes consumer rights or refund protections that apply under relevant law.
Where mandatory law provides greater protection, that law takes precedence.
16. Contact Information
Infinity Learning
Website: https://infinitylearningpk.com (opens in a new tab)
Email: contact@infinitylearningpk.com (opens in a new tab)
Phone/WhatsApp: +92 339 8041190